Americas / 11 countries
1970 participating employees

The company’s transformation program aimed at moving from a functional view towards an enterprise-wide approach, with a focus on customer service and performance improvement.

Analysis objective

The company desired to identify key employees who can involve and inform others, build bridges to support collaboration between functions, continually learn better ways to do work and succeed, anticipate customer’s needs and create customer loyalty.


The company was able to 1) drive and accelerate change at all levels of the organization; 2) understand the reaction of teams to the changes and then focus on relieving the impacts; and 3) encourage employees to work effectively in changing contexts.